Complaints

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Residents' complaints and terminal inspection reports serve as evidence of coal dust impacts over time and are a starting point for tracing institutional responsiveness and/or negligence.

Complaints in the Public Record

Residents and business owners have made formal complaints about coal dust in the public record to government representatives since at least the 1950s. An article in the Daily Press in 1954 describes complaints by the Garden-Shore Civic League to the City of Newport News regarding "smoke and particles" that settle in the Christopher Shores-Stuart Garden area. League members believed most of the particles to be "uncombusted coal blown from the railways' two coal dumping piers."[1] Complaints cover a range of impacts, including health concerns, expenses for added maintenance and coal dust removal costs, and the nuisance of needing to clean dust incessantly.

We count least 20 complaints by residents before the City Councils of Newport News and Norfolk since 2023 and many more submitted to the Virginia Department of Environmental Quality (VA DEQ) since the agency formed in 1990. Prior to that, there are also multiple instances of formal complaints reported to the Virginia Air Pollution Control Board.

Terminal Inspections in Response to Complaints

Some coal dust complaints triggered a visit to the terminal from an inspector from the VA DEQ, with the original complaint described in the inspection report. General terminal inspection reports are also included here.

Documents

Air Pollution Control Board

Southeast Newport News

Mr. James A. Comyns, Portsmouth Properties, PTC Inc.: "Since you may not be aware, we would like to bring to your attention that there currently exist two (2) relatively new open coal storage export facilities in Newport News, Virginia (Massey and Dominion Terminals). The reason we mention this, is that we have experienced a great deal of trouble from fugitive coal dust emissions from the open storage piles of these facilities. Complaints have been numerous, and indeed the local residents around these two terminals have been extremely vocal about the situation, both to us and the press."

Lambert's Point

Virginia Department of Environmental Quality

Southeast Newport News

Carol S. Brown, Newport News Resident: "Coal dust covers much of the Southeast Community of Newport News. The neighborhoods suffer from black dust on the properties which is always airborne and there is a high incidence of lung disorders including asthma by residents in the zip code. I have been diagnosed and treated for severe asthmas since coming to this area 7 years ago. Just run your hand across your car and you can see the coal dust! It's like a coating of pollen in the spring."

Lambert's Point

City of Newport News

Complaints compiled by the Repair Lab

References